Privacy Policy
Effective Date: July 24, 2026 · Last Updated: July 2026
At The Hidden Kitchen ("we," "our," or "us"), respecting your privacy and protecting your personal information is fundamental to our values. This Privacy Policy details how we collect, use, store, and safeguard your data when you visit our website, submit reservation requests, apply for employment, or interact with our services.
1. Information We Collect
We collect personal information that you voluntarily provide to us when using our digital features or communicating with our team:
- Reservation & Contact Requests: Full name, email address, telephone number, party size, preferred dining date/time, and special requests.
- Stage & Event Inquiries: Artist/performer name, contact details, event category, set lengths, expected attendance, and media portfolio links.
- Career & Employment Applications: Full name, phone number, email address, work history, availability, uploaded resumes, and cover letter notes.
- Orders & Transactions: Payment and billing details provided directly to our accredited third-party payment processors when placing food or event orders.
- Automatically Collected Technical Data: IP addresses, browser types, operating systems, referring URLs, pages viewed, and access timestamps collected automatically via server logs and analytics cookies.
2. Cookie Usage & Tracking Technologies
Our website utilizes cookies, web beacons, and similar tracking technologies to enhance user experience, ensure site security, and measure website performance.
Essential Cookies
Necessary for core website functions such as secure navigation, form submission states, and session management.
Performance & Analytics
Helps us understand how visitors interact with our site (e.g. Vercel Analytics) so we can continuously refine performance and load speeds.
You can manage or disable non-essential cookies at any time through your web browser preferences. Note that disabling certain cookies may affect website functionality.
3. Third-Party Services & Integrations
We do not sell, rent, or trade your personal information to third-party marketers. We may share data with trusted third-party service providers solely to facilitate our operational services:
- Analytics Providers: Vercel Analytics for aggregate traffic insights.
- Mapping & Directions: Embedded Google Maps widgets for location assistance.
- Payment Gateway Partners: PCI-DSS compliant credit card processors for secure transactions.
These third parties operate under their own independent privacy policies, and we encourage you to review their terms.
4. How We Use Your Information
The information we collect is utilized strictly for legitimate business purposes:
- Processing and confirming table reservations and stage booking inquiries.
- Evaluating candidate applications for open job opportunities at The Hidden Kitchen.
- Communicating venue announcements, schedule updates, or reservation changes.
- Maintaining digital security, preventing fraud, and optimizing overall web performance.
5. Your Privacy Rights & Choices
Depending on your location, you possess rights regarding your personal information, including the right to request access, correction, or deletion of your data, as well as opting out of promotional communications.
To submit a privacy inquiry or exercise your rights, please contact our privacy compliance team via email at contact@thehiddenkitchen62.com or by phone at (618) 681-4208.
6. Contact Information & Legal Entity
If you have questions regarding this Privacy Policy or our data handling practices, please contact us:
The Hidden Kitchen
131 S. Division St, Carterville, IL 62918
Phone: (618) 681-4208
Email: contact@thehiddenkitchen62.com